Shipping & Returns


Shipping & Returns


Returns can be made only where shipment was damaged or incorrect items were sent. Returns must include the packing list (or copy) originally sent with your order. Shipping fees are not refunded except due to a shipping error, shipping damage or manufacturer defect. All returns must be made within 7 business days of delivery. Items must be unopened and in “New” condition in order to receive a refund. Returned items should be returned via UPS, USPS, or other shipping method that offers tracking and delivery confirmation.
Payment will be refunded to the original payment method.
If you have questions, please call (615)784-ECIG or contact, please include your name, order number, and date of order.


All orders over $20 in product price will ship free of charge. For any order under $20, we charge shipping cost only.

Order information

All orders will be shipped within 48 business hours via “Best way”.

Business hours

10 am – 7 pm CST Monday-Saturday
Closed Sunday